Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Warranty

  • Our tech support Department is on–line day–and–night to attend to all of your assistance requests. Each ticket you post to us shall be replied to within up to 60 mins. If your situation calls for the assistance of an admin, we’ll forward the ticket to the technician on shift and will notify you that the problem is being taken care of.

  • Top quality support service

  • Top–class Client Support Service

  • Our client assistance team will be on shift for you day–and–night to to reply to all help inquiry tickets that you send to us. We offer technical support for the programs that are installed in advance on your server. These include our custom produced Web Site Control Panel, the chosen OS along with the server admin panel (depending on the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • Each section of the Web Site Control Panel that is available with no charge with your VPS gives a built–in articles base. There’s a selection of in–depth how to content articles and an array of step by step video training materials that present all the normal web site supervision tasks. You can get access to them by pressing the Help or Video buttons in the upper right corner of each Control Panel section.