Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • Every single support request you send to us will be replied to within maximum 1 hour. If your trouble ticket or e–mail requires additional assistance from a sysadmin, we’ll forward it and leave a comment to let you know that your matter is being worked on. If you take advantage of our Managed Servers package, all of the server administration tasks included there will be completed at a time that is convenient for you.

  • Top quality support service

  • A Top–Class Tech Support Service

  • Our tech support staff will be at your disposal 24–7 if you require help working with our Web Site Control Panel or with any of the apps that we pre–install on your behalf on the dedicated web hosting server. And if you require assistance with the day–to–day administration tasks on your server, you can order our Managed Servers package, that includes backup hard disk drive space, Operating System updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Site Control Panel is pre–installed for each dedicated server. Among its features is a very handy integrated knowledgebase that will walk you step by step on how to use it. The majority of help articles have video versions which show all the operations that you can perform in a very illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each section of the hosting Web Site Control Panel.