Being able to communicate with your web hosting provider any time you have any questions or experience any troubles is important and how quickly they'll respond and react can be crucial, especially if your web site is business-oriented, as longer downtime often means losing potential customers. The support options are, in addition one way to identify actual suppliers from resellers. The second usually respond only to e-mail messages or support tickets and you will need to wait for a whole day or longer to get a response. When the trouble requires several replies, you will end up losing a few days to have a basic problem fixed. Using the services of a genuine and reputable website hosting company, you'll be in a position to get in touch with the support at any time and receive a prompt reply no matter what the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Web Hosting

All of our Linux web hosting come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our website hosting solutions well before you make a purchase or you're an existing client and you have any kind of question or some problem, you're able to contact us any time, which includes holidays and weekends. We have a number of channels to contact us - several telephone lines globally for your convenience and live chat support for pre-sales, billing and general questions; emails and support tickets for more complex matters or any issues which require more time to analyze and resolve. Unlike many other website hosting suppliers, our trouble tickets have a guaranteed max response time of only one hour, so whatever your problem is, it will be resolved in a timely manner and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you are able to take advantage of our 24/7 tech support services even on official holidays. Your sites will be available at all times and so will we. With quite a few communication options, you can pick the easiest way to get in touch with us and find out about our solutions in case you do not have an account yet, or request assistance if you are already among our customers. You are able to phone us, have a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature 1-hour answer time guarantee, though it rarely takes more than 20 minutes to receive assistance no matter the nature of the trouble. Using our customer and tech support services, we will be there for you anytime you need us, not several days after that.

24/7 Customer Support in Dedicated Servers

If you aquire a dedicated server through our company, you're able to get in touch with us at any time using a number of channels and the max time that you will have to wait for a reply is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is accessible 24/7 no matter if it is a holiday or a weekend and we can help you with anything related to the applications that are pre-installed on the server. To get in touch with us about a tech issue, you'll be able to open a support ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any kind of general questions or you would like to know more about our solutions before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. In the event that you'd like to have assistance with third-party software that you are unable to install or run efficiently, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.