In case you've ever had a web hosting account before or you have dealt with any other type of online service, you are probably aware from your own experience that for some things it's better to speak with a live person on the phone instead of exchange tickets or e-mail messages. If you want to learn more about a service before you buy it or if something small has to be made, for instance, it is easier and quicker to get it done real-time. If you have the option to get in touch with representatives by phone, it is also very likely that you are using the services of a real web hosting provider, not a reseller. The level of support that you'll get on the phone may differ between different providers - from very general issues to dedicated tech support. Generally the majority of providers will offer you pre-sales assistance and first level telephone support, while more complicated tech matters are handled through email or tickets.

Phone Support in Web Hosting

We know that being able to talk to a live representative is very important, for that reason we have 3 support lines all around the world (Australia, USA and UK) and you will be able to reach us over the phone for 14 hours a day. In case you consider getting one of our Linux web hosting, for instance, you have the option to give us a call and learn more about our services before placing your order to be sure that we do match all of the system requirements for your websites. Following the order, you will be able to contact us about any kind of sales or billing troubles you may experience, or get any kind of general or basic tech info you need. We have tried to find the perfect balance between phone and ticket support, so for strictly technical issues you will have to use our ticketing system, which will help you follow the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

Any time you want additional info about the Linux semi-dedicated servers that we provide, you are able to call one of the three support phone lines we have across the globe - in the United States of America, the United Kingdom and Australia. Thus, you can check ahead of time whether our solutions will be appropriate for your websites. If you are already our customer and you have a semi-dedicated account, you can contact us on the phone for 14 hours daily about any kind of billing or common matters. For entirely tech troubles you'll be able to employ our ticketing system so as to contact our tech support since someissues simply require additional time to be resolved, still we will help you over the phone with lots of minor tech issues as well, saving you efforts and time.