One-Hour Response Guarantee in Web Hosting
In case you’re using one of our Linux web hosting and you’ve got an enquiry or come across a certain problem, you can touch base with us 24x7x365 by opening a customer support ticket or by writing an email and we will make certain that you have an answer in less than 60 minutes. In case the issue can be sorted out, we will do it before we respond, whilst if there’s something that you need to do on your end, we’ll supply you with all the required info – what possible solutions to try, what settings to check, etc. Normally, you will get a reply within no more than half an hour, which goes to say that waiting around for hours and hours or even for more than one day to get help is something out of the question. Our one-hour reply guarantee applies to any enquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support staff representatives will be at your service at all times and they will answer any ticket that you open from the web hosting Control Panel within sixty minutes max. The response time is guaranteed regardless of whether you have a generic question about your semi-dedicated server or you come across a certain challenge and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 24/7 to handle any billing, technical or general issue. In case you get in touch with us about anything that is within our power, we’ll sort it out before we answer, which suggests that you won’t have to wait around for hours or days while the problem remains. If there’s something that you need to do on your end, we will give you the required details – what possible solutions to try, what actions to take, etc.