If you ever have any queries associated with your web hosting plan or if you encounter a problem with your websites, you will need to contact the hosting company’s tech support team. It may not make any difference how promptly they will respond when you have a query of a general nature, but a problem such as an unsuccessful web app update, for example, may result in your site becoming broken or inaccessible on the Internet. And the longer you wait for the support team to assist you, the longer the website will be inoperative. In case you offer goods or services online, any downtime will affect your site in a bad way and you may lose current or prospective clients. Lots of web hosting providers, mainly resellers, respond to emails and support tickets within twenty four hours, but in the online realm that is far too long, as clients will scarcely ever go back to a website that isn’t functioning properly over a long time period.

One-Hour Response Guarantee in Web Hosting

In case you’re using one of our Linux web hosting and you’ve got an enquiry or come across a certain problem, you can touch base with us 24x7x365 by opening a customer support ticket or by writing an email and we will make certain that you have an answer in less than 60 minutes. In case the issue can be sorted out, we will do it before we respond, whilst if there’s something that you need to do on your end, we’ll supply you with all the required info – what possible solutions to try, what settings to check, etc. Normally, you will get a reply within no more than half an hour, which goes to say that waiting around for hours and hours or even for more than one day to get help is something out of the question. Our one-hour reply guarantee applies to any enquiry that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support staff representatives will be at your service at all times and they will answer any ticket that you open from the web hosting Control Panel within sixty minutes max. The response time is guaranteed regardless of whether you have a generic question about your semi-dedicated server or you come across a certain challenge and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 24/7 to handle any billing, technical or general issue. In case you get in touch with us about anything that is within our power, we’ll sort it out before we answer, which suggests that you won’t have to wait around for hours or days while the problem remains. If there’s something that you need to do on your end, we will give you the required details – what possible solutions to try, what actions to take, etc.