A live chat is one of the many methods of communication offered by some hosting companies as a part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or tech assistance. This way of communication is faster compared to a support ticket and it makes it much less likely to misunderstand or misspell something as compared to a call with a representative. What's more, when the problem that you experience needs some time to be investigated and taken care of, you'll be able to do something different meanwhile rather than just waiting, as you would have to do when you call. Also, you can use a live chat support service for free as long as you have Internet access even when your website hosting supplier is located in another country and they do not have a local telephone number you can call.

Live Chat Support in Web Hosting

We supply a live chat assistance service for all Linux web hosting that we offer and we will help you with almost everything live. In case you don't have an account with our company yet, we'll give you more details about the packages so as to help you to select the most appropriate plan. In case you are an existing client, we can assist you with any general or billing issue along with with various common tech issues, for instance an email address setup in a desktop email client. If you can't call us for whatever reason or you're in some country where we do not have a local phone number, the live chat will be the best choice to contact us. Needless to say, some troubles require more time to analyze and test, which means that you'll have to open a support ticket to our technicians, but nonetheless, we will save your time and assist you with many troubles on the chat.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we provide with all of our Linux semi-dedicated servers, you can find the answers for any questions you may have or get a lot of troubles resolved very quickly. Our service is accessible every single day, thus you can speak with a representative even on weekends and holidays. In case you are unsure which package would be better for your web sites or if our advanced cloud hosting platform covers some system requirements, you may come on the live chat prior to purchasing anything. If you're an active customer, you are able to find more details about billing issues, account settings as well as a variety of common technical troubles you may experience, let's say in case you can't install an email account in a client on your PC. The live chat can save you considerable time no matter where you are or when you contact us.