A ticketing system is the most widespread means of communication that web hosting companies offer to their customers. It is typically part of the billing account and is the easiest way to solve an issue that takes a certain period of time to examine or that has to be escalated to an administrator. Thus, all responses contributed by either party will be kept in one location in the event that someone else needs to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which implies that you’ll have to log in and out of at least two accounts in order to complete a certain task or to touch base with the company’s customer support staff. If you would like to administer a number of domains and each one of them is hosted in its very own account, you’ll need to use even more accounts simultaneously. Also, it can take a considerable period of time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Web Hosting

The ticketing system that we are using for our Linux web hosting is not separate from the web hosting account. It’s an integral part of our fully featured Hepsia hosting Control Panel and you will be able to visit it at any particular moment with just several mouse clicks, without the need to log out of your web hosting account. The ticketing system includes a quick-search box, so you can track down the status of de facto any support ticket that you have posted in the past, if you need it. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to resolve a particular issue even before you send a ticket. The response time is no more than one hour, which goes to say that you can get swift assistance at any specific time and if our help desk team suggests that you should do something within your hosting account, you can do it instantaneously without having to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we’re using is built into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated servers, which suggests that you will not need one more support platform to contact our customer service team – you can do that on the spot the moment you encounter an obstacle. Opening a new ticket requires several clicks of the mouse and finding an older one is equally simple. With our clever search option, you can quickly find any ticket that you have already sent. You can send a ticket whenever you like as our customer service team members are at your disposal 7 days a week and reply in no more than 1 hour, although it seldom takes that much to receive assistance. With Hepsia, you’ll have everything in one single location and you can just forget about logging in and out of two or more platforms to resolve a simple problem.